FAQ's Projoint
Lillidale ProJoint for Dogs and for Cats
Q: Can I feed my cat Lillidale ProJoint?
A: Yes, Lillidale ProJoint can be fed to cats per the label's dosage guidelines and our website. Though cats are often better at hiding discomfort from joint issues than dogs, they will benefit just as much from a high-quality joint support product.
Feeding guideline: For cats up to 15kg, please give ¼ to ½ measure/day.
Q: Can I feed my puppy/kitten Lillidale ProJoint?
A: Lillidale ProJoint is suitable for dogs/cats of any age. However, puppies/kittens less than a year old will benefit only a little from a joint supplement if they have a specific issue such as an injury, pre-existing joint issue, family history of joint problems, etc.
Q: What age is it recommended to start feeding my dog/cat Lillidale ProJoint?
A: As mentioned above, very young puppies/kittens benefit only a little from a joint supplement if your puppy/kitten has a specific issue.
The exact age it is recommended to start feeding a maintenance level of Lillidale ProJoint to a healthy dog/cat to help support their joints throughout their life depends on the breed and situation. For example, for a large dog breed prone to joint issues, working dogs or those competing in agility, starting them on a maintenance level as young as 1 year old can be beneficial. For other dog breeds or cats that are not prone to issues and not quite as active, it may be worth considering adding a maintenance level after 2 years of age.
Q: How do I know if my dog/cat needs a joint supplement?
A: Many people can miss signs of joint issues in dogs/cats as they can happen gradually as part of natural ageing. If you notice your dog/cat is less energetic than they used to be, slower to get out of bed or go up steps, stiff after a long walk, etc., these could all be signs of underlying joint issues, including inflammation. After being provided with the Full Support dose of Lillidale ProJoint, we generally find that an improvement can be seen within 1-2 weeks. However, if you notice any potential joint issues with your dog/cat, we recommend consulting with your vet in case of specific underlying issues.
In addition, most dogs/cats would benefit from a joint supplement from a young age to help support their joint health throughout their life.
Q: Are there any side effects in case of an overdose of Lillidale ProJoint?
A: If fed within the recommended dosage range, unless your dog/cat has a specific allergy to any individual ingredient, there are no known side effects from Lillidale ProJoint. If your dog/cat experiences a large overdose, such as if they get hold of and consume the entire tub of Lillidale ProJoint, it is not likely they will suffer any adverse effects other than perhaps an upset stomach, though, in case of a significant overdose, we would always recommend you contact your vet.
Q: I have already given my dog/cat a joint supplement. Can I add Lillidale ProJoint?
A: Lillidale ProJoint is a fully comprehensive and carefully researched joint supplement that provides optimum levels of high-quality ingredients to support all aspects of your dogs/cats' joint health. There is no need to feed any other joint product alongside Lillidale ProJoint.
If you are already feeding your dog/cat salmon oil for other purposes, such as to support weight gain/maintenance, this is fine to continue doing, and the calorie content from Lillidale ProJoint will not make any noticeable difference in this regard.
Q: How long will it take to notice a difference after using Lillidale ProJoint?
A: Assuming you are feeding the recommended 'Full Support' dosage for your dog's weight, then we find most people can see a difference in their dog within 1-2 weeks. However, it can take up to 30 days to see improvement.
Q: Is Lillidale ProJoint safe for dogs/cats with sensitive stomachs?
A: Lillidale ProJoint contains gentle natural ingredients, is usually OK for dogs/cats with sensitive stomachs, and contains ingredients that can help improve gut wall function. We recommend adding Lillidale ProHealth. This product fully supports your dog/cat’s gut, immune system, skin, coat, and eye health, specifically focusing on gut health through high-quality probiotics, pre-biotics, and post-biotics.
Q: Can Lillidale ProJoint be taken with other medications?
A: It is best to consult your vet before introducing new supplements if your dog/cat is on medication and/or other supplements.
Q: What happens if my dog/cat refuses to take Lillidale ProJoint despite several attempts?
If adding Lillidale ProJoint into your dog/cat's regular meals proves challenging due to their preference, don't worry. We stand by our product with a 30-day money-back guarantee, subject to the terms and conditions outlined here. Your satisfaction is our priority!
Q: What should I do if I don't observe any changes in my dog/cat's condition after giving them Lillidale ProJoint daily for 30 days?
A: If your dog/cat's condition doesn't show any improvement despite their daily Lillidale ProJoint intake, don't worry. We are fully committed to our product's effectiveness. You can use our 30-day money-back guarantee, subject to the terms and conditions outlined here. Your satisfaction always comes first for us!
Q: Why pellets?
A: In addition to the convenience of having a supplement in pellet form - which can be easily fed directly or added to a meal - there are two key advantages of pellets over powder.
- The ingredients in supplements, like ProJoint & ProHealth, vary in both quantity and density. Mixing these ingredients is carefully controlled to ensure proper dispersion, but storage, transportation, and measuring can cause them to separate. This means that the first scoop of a powdered supplement may have different proportions than the last. However, this issue is completely avoided with the pelleting process, ensuring consistent dosing every time.
- Another advantage of pelleting is its ability to prevent spoilage and oxidation. By compressing the ingredients, pellets remove air from the mixture. Oxygen and humidity are major factors in both spoilage and oxidation, but interestingly enough, the presence of oxygen shouldn't pose a problem since these supplements contain natural antioxidants. Nonetheless, antioxidants have multiple functions, including self-oxidation by neutralising free radicals. This reduces their subsequent effectiveness within the body.
The benefits of pelleting extend beyond just appearance; they also offer significant technical advantages.
Q: How long will 200g, 500g or 2kg last on my dog/cat
A: Please see the table below.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's site.
What is your return & refund policy?
We have a 5-days return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@lillidale.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
*Please note that there will be no refund for garments (clothes), toys, or pet beds.
*Fleas, ticks, and ringworms are some of the problems that can be transferred from one animal to another through used items.
*Items that are returned worn, altered, damaged, dirty, or otherwise in a condition where they can't be resold can't be refunded or exchanged.
Can I make an order over the phone?
You have the option to send us your message through the WhatsApp pop-up button.
How do I contact customer support?
For any questions or concerns, you can reach our customer support team through our Contact Us page
What if I receive a damaged or incorrect item?
We apologize for any inconvenience. Please contact our customer support with your order number and a photo of the damaged or incorrect item, and we will assist you promptly.