Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lillidale.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

*Please note that there will be no refund for garments (clothes), toys, or pet beds.

*Fleas, ticks, and ringworms are some of the problems that can be transferred from one animal to another through used items.

*Items that are returned worn, altered, damaged, dirty, or otherwise in a condition where they can't be resold can't be refunded or exchanged.

You can always contact us for any return questions at info@lillidale.co.uk.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged,  if you receive the wrong item so that we can evaluate the issue and make it right.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.  Shipping costs are non-refundable unless the item is damaged.